Frequently Asked Questions

1. How do I get to your store?
   
   Click here to see a map to our showroom.
   
   
2. What are your business hours?
   
   Our store hours are 8 to 5, Monday through Saturday. We are happy to deliver equipment on a 24/7 basis.
   
   
3. Do you deliver?
   
   Yes, delivery is available. There is a charge based on the particular order and distance to be traveled. Your sales associate will be happy to provide you a quote.
   
   
4. How can I pay for my rental?
   
   American Rent All accepts cash, checks, Visa, Master Card, and American Express for payment of rentals. If you would like us to bill you or your company you must first establish a charge account.
   
   
5. When do I pay for my rental?
   
   Deposits are required at the time the reservation is made and the final payment is due when the equipment is picked up or returned to the store.
   
   
6. What do I need in order to rent?
   
   If you or your company has an established charge account with American Rent All, we follow the guidelines we've arranged or provided by your company. For an individual or company that does not have an account with us, we require, at minimum, a valid driver's license, plus the payment and/or deposit for the rental.
   
   
7. Can I get a better price if I rent an item for an extended period of time?
   
   Yes. Our rates do vary from half day to monthly rental periods. On most equipment your rental service agent will be happy to quote you rates for extended rental periods. For most party equipment Friday to noon Monday is equal to one "day" rental.
   
   
8. Can I reserve an item?
   
   Yes. We recommend reserving equipment ahead of time as the best way of ensuring availability when you need the equipment.
   
   
9. How far ahead must I reserve an item?
   
   The best suggestion we have is to reserve what you need as soon as you know you need it (especially party items). Availability varies widely by the item, day of week, season, and the weather.
   
   
10. What is your cancellation policy?
    
    You are welcome to cancel your order at any time. Notification as soon as possible is, of course, greatly appreciated since that allows us to rent the item to another customer. We would much rather have you call and cancel a rental instead of not showing up for it.
    
    Orders for party items that require a deposit must be canceled before 5 days of the event date for a full refund.
    
    
11. How late can I change my order?
    
    We will be happy to change your order at any time before the rental starts, subject to availability.
    
    
12. When does my rental time start and stop?
    
    Your rental time starts when the contract is opened. For party rentals the time period is more "event" oriented. We will take your special circumstances into consideration and charge accordingly. Our objective is your complete satisfaction.
    
    
13. Can you setup equipment for me?
    
    Yes, if this service is desired, we will be happy to make arrangements. Those arrangements must be made prior to delivery and/or pickup, with a special quoted charge.
    
    
14. I really like this piece of equipment. Can I buy it?
    
    Yes, American Rent All will sell used & new equipment. The price quoted will be based on the age and condition of equipment.
    
    
15. What if the equipment I have rented is stolen?
    
    First, call the police, and then call American Rent All.
    
    
16. Can I return an item when American Rent All is closed?
    
    No, there is not a secure receiving area for after hours drop offs.
    
    
17. Do you sell the other supplies I need to complete my project?
    
    For almost everything that we rent, if there is an accessory or product that goes with it, we sell it. We sell abrasive blades, nails, staples, sandpaper, gloves, carpet cleaning detergent, drill bits, saw blades, router bits and many more things. If you need it for your project along with your rental equipment, just ask your rental agent and we will have it.
    
    
18. I'm getting married but don't know where to start. Can you help me?
    
    Yes. Our events planner will help you plan every step of the way. American Rent All's staff has many years experience in the party business and we have the equipment you need for engagement parties, bridal showers, and of course your perfect wedding and reception!
    

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